Fee Schedule

Appointments

Fees will be changing effective August 1, 2026. Both current and new rates are listed here.

Durations refer to the scheduled time, and are not subject to change based on patients’ lateness or early departure from the appointment.

The regular rate will be charged unless the access rate is requested verbally at the end of the appointment, before payment is processed. The rate cannot be changed after payment has been processed.

Late Cancellation Fees

Starting August 1, 2026, cancellations made with less than 24 hours’ notice, or failure to attend a scheduled appointment will be subject to a cancellation fee. You will be asked to select the cancellation fee most appropriate to your circumstances. The amount of your choosing will be charged to your card on file. If you do not respond by phone or email within 1 week of the cancelled or missed appointment, the minimum fee will be charged to your card on file.

You choose which fee applies to you in the case of a late cancellation or no-show. Consider choosing a higher level for same-day cancellations or no-shows. See the accordion for considerations when choosing the most appropriate fee for you.

  • Your first appointment with Dr. Arlie Millyard, ND

    Access rate: $200 (currently $150)

  • Patients with complex health histories and chronic conditions may require extra time during the Insight phase. In this case, the second appointment is booked as an Insight 2 appointment.

    Access rate: $165 (currently $125)

  • Subsequent appointment with Dr. Arlie Millyard, ND, with a duration of up to 60 minutes.

    Access rate: $130 (currently $100)

  • Subsequent appointment with Dr. Arlie Millyard, ND, with a duration of up to 30 minutes.

    Access rate: $65 (currently $60)

  • Subsequent appointment with Dr. Arlie Millyard, ND, with a duration of up to 15 minutes.

    Access rate: $35 (currently $30)

  • Equivalent to the access rate for the cancelled appointment.

    Consider paying this fee if the following statements apply to you:

    “I am financially able to meet my basic needs. I have a stable source of income. I have stable housing. I have savings and expendable income.”

  • 50% of the access rate for the cancelled appointment.

    Consider paying this fee if the following statements apply to you:

    I worry about meeting my basic needs but regularly achieve them. I am employed. I rent relatively stable housing. I have some savings and some expendable income.

  • $10 for all appointment types.

    Consider paying this fee if the following statements apply to you:

    I frequently worry about meeting my basic needs and don’t always achieve them. I am unemployed or underemployed. My housing may not be stable. I have no access to savings, and may have debt that affects the money I have access to.

Lab testing

  • Charged at the cost set by Life Labs.

  • Applies to every requisition, as set by Life Labs.

  • Applies to every requisition for standard labs with a total fee of <$200.

  • Applies to every requisition for complex labs with a total fee of >$200.

Laboratory fees are included on the invoice of the appointment where the labs were discussed, unless otherwise agreed upon. The invoice must be paid before the requisition is shared with you.

Custom herbal products

Herbal formulae are included on the invoice of the appointment where the herbs were recommended, unless otherwise agreed upon. The invoice must be paid before the herbs are ordered, and late payment will also delay receipt of the product.

Costs of herbal formulae vary, and will be discussed and agreed upon during the appointment.

Fees charged for custom herbal formulae include cost of herbs, custom formulation, and shipping.

All fees are subject to change. Changes to appointment fees and addition of any other fees will be communicated by email. It is the patient’s responsibility to ensure that email communications are received and read.

Page last updated June 28, 2026.

Insurance Direct Billing

We offer direct billing to select insurers. In order to use this service, clients must submit an authorization form at least 15 minutes before the first appointment. Some insurance plans do not accept online direct billing submissions, even when the insurer is on the list of supported companies. Clients are responsible for all unpaid amounts after insurance claim processing, and will be asked to provide a credit card for amounts not covered by insurance.

We offer direct billing to the following insurers:

  • AGA Financial Group inc.

  • Beneva

  • Blue Cross / Medavie Blue Cross

  • BPA

  • Canada Life

  • Canada Life - PSHCP

  • Canadian Construction Workers Union

  • Chambers of Commerce Group Insurance Plan

  • CINUP

  • ClaimSecure

  • Cowan Insurance Group (managed by Express Scripts Canada)

  • D.A. Townley

  • Desjardins Insurance

  • Equitable

  • First Canadian

  • GMS Carriers 49 and 50 (Express Scripts Canada)

  • Green Shield

  • GroupHEALTH

  • GroupSource

  • Industrial Alliance

  • Johnson Inc.

  • Johnston Group

  • LiUna Local 183

  • LiUna Local 506

  • Manion

  • Manulife Financial

  • Maximum Benefit

  • MDM Insurance Services

  • People Corporation

  • RWAM

  • Simply Benefits

  • Sun Life

  • TELUS AdjudiCare

  • Union Benefits

  • UV Insurance

List is subject to change based on Insurers’ participation.

Explanation of Benefits reports for each claim are available upon request.